Privacy Policy for Swifty Clearances

Last updated: 02-12-2025

Swifty Clearances (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website.

1. Who We Are

Swifty Clearances is a clearance and waste removal business operating in the UK. We act as the “data controller” of your personal information, which means we determine how your data is processed and used.

2. Information We Collect

We may collect and process the following personal data about you:

• Contact details (name, email address, phone number, address)

• Booking details (service requested, date/time, property access information)

• Payment information (if applicable – processed securely via third-party payment providers)

• Communication data (emails, messages, phone call details)

• Website usage data (via cookies or analytics – see our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

• Provide and manage our services

• Communicate with you regarding bookings, queries, or support

• Process payments securely

• Comply with legal and regulatory obligations (e.g., waste disposal records)

• Improve our website and customer experience

• Send marketing communications (only if you have consented)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to provide the services you requested

• Legal obligation – to comply with UK laws and regulations

• Legitimate interests – to operate and improve our business

• Consent – where you have opted in for marketing communications

5. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

• Trusted service providers (e.g., payment processors, IT providers)

• Regulatory bodies (if legally required)

• Third parties in the event of a business transfer or legal obligation

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

• Customer records: up to 6 years (for tax/legal purposes)

• Marketing data: until you withdraw consent

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Restrict or object to certain types of processing

• Withdraw consent (where consent is the legal basis for processing)

• Data portability – request a copy of your data in a usable format

To exercise your rights, please contact us using the details below.

8. Security of Your Information

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is 100% secure.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyse website traffic. For more details, please see our [Cookie Policy].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Swifty Clearances
Contact Form
Phone: 07976706970

Landline: 0203 3706970