Privacy Policy

Last Updated: February 2026

1. Introduction

This Privacy Policy explains how Swifty Clearances ("we", "us", or "our") collects, uses, and protects your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

Information You Provide to Us:

• Contact Information: Name, email address, phone number, and postal address
• Service Details: Information about the clearance or service you require, including property details and special requirements
• Payment Information: Billing details and payment history (processed securely through our payment providers)
• Communications: Any correspondence you send us via email, phone, or contact forms

Information We Collect Automatically:

• Website Usage Data: IP address, browser type, pages visited, and time spent on our site
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our clearance services
• To communicate with you about your service requests and bookings
• To process payments and maintain financial records
• To send you service updates, quotes, and appointment confirmations
• To improve our website and customer experience
• To comply with legal obligations and enforce our terms and conditions
• To respond to your inquiries and customer service requests

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: Where you have given explicit consent for marketing communications

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who help us deliver our services (e.g., waste disposal facilities, payment processors)
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Accountants, lawyers, and auditors who assist with business operations

All third parties are required to keep your information confidential and secure.

6. Data Retention

We retain your personal information only for as long as necessary:

• Service Records: Up to 7 years for tax and accounting purposes
• Marketing Communications: Until you withdraw consent or we determine the data is no longer needed
• Website Analytics: Typically 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of certain data processing activities
• Right to Withdraw Consent: For processing based on consent

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes:

• Secure servers and encrypted data transmission
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection and privacy

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

14. Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: